Right of Withdrawal/Return Policy
- Customers have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer, or a third party designated by the customer who is not the carrier, took possession of the last item.
- To exercise your right of withdrawal, you must notify us (lockenkopf.com, Aegerisstrasse 116, 6300 Zug, Switzerland, shop@lockenkopf.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Returns must be sent to:
Lockenkopf Returns
c/o Spoondrink GmbH
Altes Feld 17
31749 Auetal, Germany
- Exercising the right of return results in the conversion of the sales contract into a contract for the reversal of the transaction, under which the benefits received under the sales contract must be returned. The customer is responsible for the costs of returning the item.
- The refund will be issued immediately and no later than fourteen days from the date on which lockenkopf.com receives notice of your cancellation of this contract. For this refund, lockenkopf.com will use the same payment method that was used for the original transaction, unless otherwise expressly agreed.
- We reserve the right to deduct from the refundable purchase price or to issue an invoice for any damage or excessive wear and tear to the goods. No deduction will be made if the loss in value is attributable to handling necessary to determine the nature, characteristics, and functionality of the goods. lockenkopf.com may withhold the refund until it has received the goods back or until the customer has provided proof that they have returned the goods, whichever occurs first.
- lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products damaged during shipping will be repaired or replaced at lockenkopf.com’s discretion, provided the customer notifies lockenkopf.com of the defect via email within 14 days of receiving the goods. If lockenkopf.com so requests, the customer must also immediately return the delivered products in their original packaging to lockenkopf.com; lockenkopf.com will cover the shipping costs for this.
Any further warranty for the delivered products and any liability for damages caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the relevant product defects. However, if lockenkopf.com is able to assert further warranty claims against its suppliers for the product in question, lockenkopf.com will, to the extent possible, assign these claims to the customer upon the customer’s request. lockenkopf.com assumes no responsibility, however, for the successful enforcement of these claims. The same applies to any claims that lockenkopf.com may assert against the postal service for damages incurred during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or will produce a specific result. - Customers are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.
Electronic Revocation
Customers can also submit their cancellation electronically using our online cancellation form: Cancellation Form. If customers use this online feature, we will immediately send a confirmation of receipt via email.
Sample Cancellation Form
Send it to:
shop@lockenkopf.com
I / We (*) hereby cancel the contract I / we (*) entered into for the purchase of the following goods (*)
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Ordered on (*) / Received on (*):
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Customer name(s):
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Customer's address:
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Date:
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(*) Delete as appropriate.
