Right of withdrawal/right of return

1. Customers have the right to return the goods within 14 days of delivery of the goods. The right of return is exercised by returning the unopened goods, no justification is required. The return must be sent to:
   Lockenkopf
   c/o Spoondrink GmbH
   Old Field 17
   31749 Auetal, Germany
   be sent.
2. The exercise of the right of return leads to the conversion of the purchase contract into a reverse transaction relationship, according to which the services received under the purchase contract must be refunded. The costs for the return shipment shall be borne by the customer.
3. Upon receipt of the goods, any purchase price already paid will be refunded to the customer in the form of a credit note.
4. A deduction from the purchase price to be refunded or an invoice for possible damage or excessive wear and tear of the goods remains reserved. No deduction will be made if the loss in value is due to the handling of the goods necessary to determine their nature, condition and functionality. lockenkopf.com may refuse to make a refund until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
5. lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products that have been damaged during shipment will be repaired or replaced at lockenkopf.com's discretion, provided that the customer notifies lockenkopf.com of the defect by email within 14 days of receipt of the goods. If lockenkopf.com so desires, the customer must also return the delivered products to lockenkopf.com in their original packaging without delay; lockenkopf.com will bear the shipping costs for this.
   Any further warranty for the delivered products and any liability for damage caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the product defects in question. However, if lockenkopf.com can assert further warranty claims against its suppliers for the product in question, lockenkopf.com will, as far as possible, assign these claims to the customer at the customer's request. However, lockenkopf.com accepts no responsibility for the successful enforcement of these claims. The same applies to any claims that lockenkopf.com may assert against the postal service for damage incurred during transport.
   In particular, lockenkopf.com does not guarantee that the products are suitable for the customer's intended use or that they will produce a specific result.
6. Returned products or parcels will only be accepted in proper condition, i.e. unused, unopened, undamaged and in their original packaging. accepted.