Right of withdrawal/right of return
- Customers have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which the customer or a third party designated by the customer, who is not the carrier, has taken possession of the last goods.
- To exercise your right of withdrawal, you must inform us (lockenkopf.com, Aegerisstrasse 116, 6300 Zug, Switzerland,lockenkopf) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Returns must be sent to:
Lockenkopf
c/o Spoondrink GmbH
Altes Feld 17
31749 Auetal,Germany
.
- The exercise of the right of return leads to the conversion of the purchase contract into a reverse transaction relationship, according to which the services received under the purchase contract must be refunded. The costs for the return shipment shall be borne by the customer.
- The refund will be made immediately and at the latest within fourteen days from the day on which lockenkopf.com receives notification of the cancellation of this contract. lockenkopf.com will use the same means of payment for this refund as was used for the original transaction, unless expressly agreed otherwise.
- A deduction from the purchase price to be refunded or an invoice for possible damage or excessive wear and tear of the goods remains reserved. No deduction will be made if the loss in value is due to the handling of the goods necessary to determine their nature, condition and functionality. lockenkopf.com may refuse to make a refund until it has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier.
- lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products that have been damaged during shipment will be repaired or replaced at lockenkopf.com's discretion, provided that the customer notifies lockenkopf.com of the defect by email within 14 days of receipt of the goods. If lockenkopf.com so desires, the customer must also return the delivered products to lockenkopf.com in their original packaging without delay; lockenkopf.com will bear the shipping costs for this.
Any further warranty for the delivered products and any liability for damage caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the product defects in question. However, if lockenkopf.com can assert further warranty claims against its suppliers for the product in question, lockenkopf.com will, as far as possible, assign these claims to the customer at the customer's request. However, lockenkopf.com accepts no responsibility for the successful enforcement of these claims. The same applies to any claims that lockenkopf.com may assert against the postal service for damage incurred during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer's intended use or that they will produce a specific result. - Customers shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Sample withdrawal form
Send it to:
slockenkopfkenkopf.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
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Ordered on (*) / received on (*):
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Name of customer(s):
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Address of the customer(s):
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Date:
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(*) Delete as appropriate.
