Right of withdrawal/right to a refund
- Customers have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer or a third party designated by the customer, other than the carrier, takes possession of the last item.
- To exercise your right of cancellation, you must notify us (lockenkopf.com, Aegerisstrasse 116, 6300 Zug, Switzerland,lockenkopf) of your decision to cancel this contract by means of a clear statement (e.g., a letter by mail or email). You may use the attached model cancellation form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Returns should be sent to:
Lockenkopf
c/o Spoondrink GmbH
Altes Feld 17
31749 Auetal, Germany
.
- Exercising the right of return results in the conversion of the sales contract into a cancellation agreement, under which the services received as part of the sales contract must be refunded. The customer is responsible for the costs of the return shipment.
- The refund will be issued immediately and no later than fourteen days after the date on which lockenkopf.com received notice of the cancellation of this agreement. For this refund, lockenkopf.com will use the same payment method that was used for the original transaction, unless otherwise expressly agreed.
- We reserve the right to deduct from the refundable purchase price or to issue an invoice for any damage or excessive wear and tear to the goods. No deduction will be made if the depreciation is due to handling of the goods necessary to determine their nature, condition, and functionality. lockenkopf.com may refuse to refund the purchase price until it has received the goods back or until the customer has provided proof that they have returned the goods, whichever comes first.
- lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products damaged during shipment will be repaired or replaced at lockenkopf.com’s discretion, provided that the customer notifies lockenkopf.com of the defect via email within 14 days of receiving the goods. If lockenkopf.com so desires, the customer must also return the delivered products to lockenkopf.com without delay in their original packaging; lockenkopf.com will cover the shipping costs for this.
Any further warranty for the delivered products and any liability for damage caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the relevant product defects. However, if lockenkopf.com can assert further warranty claims against its suppliers for the product in question, lockenkopf.com will, if possible, transfer these claims to the customer at the customer’s request. lockenkopf.com accepts no responsibility for the successful enforcement of these claims. The same applies to any claims that lockenkopf.com may file against the postal service for damage incurred during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or that they will achieve a specific result. - The customer is liable for any depreciation in the value of the goods only if such depreciation is due to handling of the goods that is not necessary for checking their condition, characteristics, and functionality.
Electronic cancellation
Customers can also submit their cancellation electronically using our online cancellation form: Cancellation Form. When customers use this online feature, we immediately send a confirmation of receipt via email.
Sample cancellation form
Send it to:
slockenkopfkenkopf.com
I / we (*) hereby cancel the contract I / we (*) entered into for the purchase of the following goods (*)
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Ordered on (*) / Received on (*):
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Name of the customer(s):
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Customer's address(es):
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Date:
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(*) Delete as appropriate.
