Terms and Conditions of Stoll Group Ventures GmbH
1. Scope
These Terms and Conditions (T&C) apply to all orders placed by customers residing in Germany via the online shop of Stoll Group Ventures GmbH, Ägeristrasse 116, 6300 Zug, info@stoll-groupventures.chlockenkopf(hereinafter referred to as lockenkopf.com). Lockenkopf.com provides all services exclusively on the basis of these General Terms and Conditions. By placing an order, the customer expressly agrees to these GTC. They form an integral part of the contract between the customer and lockenkopf.com.
2. Information on the website/offer/prices
lockenkopf.com strives to provide product information that is as complete and accurate as possible (e.g., ingredients, weight, packaging image, product features, etc.). Some of the information onlockenkopf is obtained directly from manufacturers and is compiled by lockenkopf.com in a clear and customer-friendly manner for customers. However, customers are always advised to consult the specific information on the package insert or the product information on the manufacturer’s website. The latter takes precedence over the information provided by lockenkopf.com.
All information onlockenkopf is provided without warranty, and we disclaim all liability. To the fullest extent permitted by law, Lockenkopf.com expressly disclaims all warranties and liability regarding the accuracy, completeness, and timeliness of the information on the website.
Prices and product ranges are subject to change at any time. Product images and illustrations are not binding with regard to color and may differ from the original. Technical specifications of the products delivered may differ from the manufacturer’s specifications or from the information available online.
Current prices are available online atlockenkopf.
Prices are binding on both parties at the time the order is placed. However, Lockenkopf.com reserves the right to adjust prices in the event of errors or omissions in the pricing information. The customer will be notified of such changes and is not obligated to accept the products affected by the price adjustment.
All prices are in euros (€) and include VAT, unless otherwise stated.
In addition to the prices listed, shipping costs will be charged according to the rates listed on the "Shipping" page, depending on the shipping method.
3. Order/Delivery
An order becomes binding for the customer when they confirm their order at the end of the ordering process on the page displaying the complete order summary by clicking the "Order subject to payment" button.
Immediately after placing an order, the customer will receive an order confirmation via email from lockenkopf.com at the email address provided by the customer. Until an order confirmation is sent to the customer in a separate email, lockenkopf.com reserves the right to reject the order or reduce the order quantity, in which case no agreement is formed between the customer and lockenkopf.com, or an agreement is formed for the reduced order quantity. Unless the customer immediately informs lockenkopf.com that they are not interested in the reduced order quantity.
In particular, lockenkopf.com reserves the right to refuse an order if there is a legal dispute with the customer, particularly regarding unpaid invoices for orders already placed with lockenkopf.com, or if there are outstanding invoices from the same person or a person living in the same household.
The customer is responsible for providing a complete and accurate shipping address. If the customer provides an incorrect shipping address, delivery may not be possible under certain circumstances, and lockenkopf.com may choose not to deliver the product without the customer being entitled to claim compensation.
If the customer provides an incorrect shipping address when placing an order or if delivery is refused, the customer is responsible for any resulting costs. In this case, we will refund the purchase price, minus the actual costs for shipping (see shipping costs), return shipping, and a processing and fulfillment fee of €2.80.
lockenkopf.com ships goods and gift cards exclusively within the EU.
4 Delivery and Delivery Time
lockenkopf.com keeps products in stock. According to its shipping policy, lockenkopf.com ships orders placed by 1:00 PM on the same day. (Weekend orders are shipped the following business day.)
For items that are not in stock, delivery times may be further delayed, depending on the manufacturer.
lockenkopf.com can only be held liable for delays in delivery and their consequences if they are caused by gross negligence or intentional breach of contract on the part of lockenkopf.com. lockenkopf.com accepts no liability for any other delays in delivery and their consequences, including delays caused by the postal service, lockenkopf.com’s suppliers, or third parties.
lockenkopf.com does not ship to P.O. box addresses and does not deliver goods to minors or individuals under guardianship or conservatorship without the written consent of their legal representative.
lockenkopf.com is not responsible for the recipient's email inbox.
5. Incorrectly delivered products
Items delivered in error or in excess must be returned immediately in their original packaging, no later than 7 days after delivery. Any items not returned within this period will be billed. The cost of returning incorrectly shipped goods is covered by lockenkopf.com. The return shipping costs will be reimbursed to the customer in advance.
6. vouchers
A maximum of one voucher (or discount code) may be redeemed per order. The discount code must be entered in the designated field at the end of the checkout process. The corresponding amount will be deducted from the current order immediately. Vouchers that exceed the order total cannot be refunded.
7. Shipping costs
We place great importance on transparent and fair shipping costs and fast delivery of your order. Shipping costs for deliveries within Germany are broken down as follows:
- DHL package up to 3 kg: €5.90
- Free shipping on orders over €70
For orders of €70 or more in Germany, we'll cover the shipping costs—your order will be delivered for free.
Shipping costs to Austria
- DHL International: €9.95
- Delivery in approximately 2–5 business days
- No free shipping
Shipping costs to Sweden
- DHL International: €15.90
- Delivery in approximately 3–5 business days
- No free shipping
Shipping costs in Europe
- International UPS: €13.80
- Delivery in approximately 3–5 business days
- No free shipping
8 Disclaimer of Warranty and Liability
lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products damaged during shipping will be repaired or replaced at lockenkopf.com’s discretion, provided that the customer notifies lockenkopf.com of the defect via email within 7 days of receiving the goods. If lockenkopf.com so desires, the customer must also return the delivered products in their original packaging to lockenkopf.com without delay; lockenkopf.com will cover the shipping costs for this.
In addition, lockenkopf.com is liable to the customer for damages if and to the extent that such liability on the part of lockenkopf.com is mandatory under the Product Liability Act.
Any further warranty for the products delivered and any liability for damage caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the relevant product defects. However, if lockenkopf.com is able to file further warranty claims with its suppliers regarding the product in question, lockenkopf.com will honor these claims.
Lockenkopf.com is not responsible for ensuring that these claims can be successfully enforced. The same applies to any claims that lockenkopf.com may have against the post office for damage incurred during transit.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or that they will achieve a specific result. Also excluded from the warranty are damages for which the buyer is responsible, such as those resulting from improper use of the product, or damages caused by external factors for which the seller is not responsible, such as damages incurred during transport.
9. Right of withdrawal/right to a refund
Customers have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer, or a third party designated by the customer who is not the carrier, took possession of the last item.
To exercise your right of cancellation, you must notify us (lockenkopf.com, Aegerisstrasse 116, 6300 Zug, Switzerland,lockenkopf) of your decision to cancel this contract by means of a clear statement (e.g., a letter by mail or email). You may use the attached sample form, but this is not required. To meet the cancellation deadline, it is sufficient for you to send your notice of exercising the right of cancellation before the cancellation period has expired.
Returns should be sent to:
Lockenkopf
c/o Spoondrink GmbH
Altes Feld 17
31749 Auetal, Germany
has been sent.
Exercising the right of return results in the conversion of the sales contract into a cancellation agreement, under which the services received as part of the sales contract must be refunded. The customer is responsible for the costs of the return shipment.
The refund will be issued immediately and no later than fourteen days after the date on which lockenkopf.com received notice of the cancellation of this agreement. For this refund, lockenkopf.com will use the same payment method that was used for the original transaction, unless otherwise expressly agreed.
We reserve the right to deduct from the refundable purchase price or invoice any costs associated with damage or excessive wear and tear to the goods. No deduction will be made if the depreciation is due to handling of the goods necessary to determine their nature, condition, and functionality. lockenkopf.com may refuse to refund the purchase price until it has received the goods back or until the customer has provided proof that they have returned the goods, whichever comes first.
lockenkopf.com guarantees that the products are undamaged at the time of shipment. Products damaged during shipment will be repaired or replaced at lockenkopf.com’s discretion, provided that the customer notifies lockenkopf.com of the defect via email within 14 days of receiving the goods. If lockenkopf.com so requests, the customer must also return the delivered products in their original packaging to lockenkopf.com without delay; lockenkopf.com will cover the shipping costs for this.
Any further warranty for the delivered products and any liability for damage caused by these products is excluded, unless lockenkopf.com has fraudulently concealed the relevant product defects. However, if lockenkopf.com is able to assert further warranty claims against its suppliers for the product in question, lockenkopf.com will, if possible, transfer these claims to the customer upon the customer’s request. lockenkopf.com accepts no responsibility for the successful enforcement of these claims. The same applies to any claims that lockenkopf.com may file against the postal service for damage incurred during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or that they will achieve a specific result.
The customer is liable for any depreciation in the value of the goods only if such depreciation is due to handling of the goods that is not necessary for checking their condition, characteristics, and functionality.
Free shipping, promotional discounts, and gifts with your order
Certain Lockenkopf promotions Lockenkopf e.g., free shipping, free products, shopping cart gifts, or discount offers) require a minimum order amount.
If the order total subsequently falls below this minimum order value due to a cancellation, partial return, or withdrawal, the right to the promotion in question will be revoked retroactively.
In this case, we reserve the right to:
- and then charge the shipping costs originally quoted,
- to offset the value of free products or gifts in the shopping cart against the refund or
- to request a return of the relevant free product.
This applies in particular if the free product or free shipping was granted solely on the basis of the minimum order value originally reached.
The value of the relevant free product is shown in the shopping cart, on the invoice, or in the relevant promotion.
10. Payment Methods, Billing, and Reminders
lockenkopf.com accepts all major credit cards, PayPal, and orders on account.
When ordering on account: You will receive the invoice via email at no charge. By purchasing on account, you agree to the PowerPay terms and conditions, provided you have a valid email address.
lockenkopf.com is partnering with the MF Group/Powerpay for the "invoice option." This means that Stoll Group Ventures GmbH transfers all receivables to the MF Group.
Purchase on account with installment plan (POWERPAY)
As an external payment service provider, MF Group / POWERPAY offers the "purchase on account" payment method. With this one-time invoice, you can easily pay for your online purchase by invoice. If you decide not to pay within the specified time frame, you will receive a monthly invoice with an order summary the following month.
Upon conclusion of the purchase agreement, POWERPAY assumes responsibility for the invoice receivable and processes the corresponding payment terms. When purchasing on account, you agree to POWERPAY’s Terms and Conditions in addition to our Terms and Conditions. (powerpay.ch/nl/agb).
11. Data Protection
lockenkopf.com uses the data entrusted to it with respect for the customer (hereinafter referred to as the customer). Customer data will not be sold, rented, loaned, or disclosed to third parties.
The customer may update their personal information at any time under "My Account".
Privacy Policy
This Privacy Policy explains the nature, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our online services and the associated websites, features, and content, as well as external online presences, such as our social media profile (hereinafter collectively referred to as "online services"). With regard to the terms used, such as "processing" or "controller," we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Person in charge
Oliver Stoll, Stoll Group Ventures GmbH
Aegeristrasse 116
6300 Zug, Switzerland
Email address: oliver@stoll-groupventures.ch
Company executives/owners: Oliver Stoll, Moritz Stoll, Rosa Maria , Jette Stoll
Types of data processed:
- Inventory data (e.g., names, addresses).
- Contact information (e.g., email, phone numbers).
- Content data (e.g., text input, photos, videos).
- Usage data (e.g., websites visited, content interests, access times).
- Meta/communication data (e.g., device information, IP addresses).
Categories of affected individuals
Visitors and users of the online services (hereinafter, we also refer to these individuals as "users").
Purpose of the processing
- Providing the online service, its features, and content.
- Responding to contact requests and communicating with users.
- Security measures.
- Audience measurement/marketing
Terminology used
"Personal data": information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"); a natural person is considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g., a cookie), or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
"Processing": any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means. The term is broad and encompasses virtually any processing of data.
"Pseudonymization": the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that this additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
"Profiling": any form of automated processing of personal data consisting of the use of personal data to evaluate certain aspects of a natural person’s personality, in particular to analyze or predict aspects concerning that natural person’s work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
"Controller": the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.
"Processor": a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the controller.
Relevant legal bases
In accordance with Article 13 of the GDPR, we are informing you of the legal basis for our data processing. If the legal basis is not specified in the privacy policy, the following applies: The legal basis for obtaining consent is Article 6(1)(a) 1(a) and Art. 7 of the GDPR; the legal basis for processing to perform our services, implement contractual measures, and respond to inquiries is Art. 6(1)(b) of the GDPR; the legal basis for processing to comply with our legal obligations is Art. 6(1)(c) of the GDPR; 1(c) GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6(1)(f) GDPR. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Art. 6(1)(d) GDPR serves as the legal basis.
Safety measures
We implement appropriate technical and organizational measures in accordance with Article 32 of the GDPR, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risk of varying likelihood and severity to the rights and freedoms of natural persons, to ensure a level of security appropriate to the risk.
The measures include, in particular, ensuring the confidentiality, integrity, and availability of data by controlling physical access to the data, as well as access, input, disclosure, ensuring availability, and segregation of the data. Furthermore, we have established procedures for the exercise of data subjects’ rights, the erasure of data, and responding to data threats. In addition, we take the protection of personal data into account as early as the development and selection of hardware, software, and processes, in accordance with the principle of data protection by design and data protection-friendly default settings (Art. 25 GDPR).
Cooperation with processors and third parties
If, in the course of our data processing activities, we disclose data to other individuals or companies (processors or third parties), transfer it to them, or otherwise grant them access to the data, this is done only on a legal basis (e.g., if the transfer of data to third parties, such as payment service providers, is necessary to perform a contract in accordance with Art. 6(1)(b) GDPR), you have given your consent, a legal obligation requires it, or based on our legitimate interests (e.g., when using agents, web hosts, etc.).
If we commission third parties to process data based on a so-called “data processing agreement,” this is done in accordance with Art. 28 GDPR.
Transfers to third countries
If we process data in a third country (i.e., outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in connection with the use of third-party services or the disclosure or transfer of data to third parties, we do so only to fulfill our (pre)contractual obligations, based on your consent, based on a legal obligation, or based on our legitimate interests. Subject to legal or contractual authorizations, we process data in a third country or have it processed there only if the specific requirements of Art. 44 et seq. of the GDPR are met. This means, for example, that processing takes place on the basis of special safeguards, such as the officially recognized determination of a level of data protection equivalent to that of the EU (e.g., for the U.S. via the “Privacy Shield”) or compliance with officially recognized special contractual obligations (so-called “standard contractual clauses”).
Rights of data subjects
You have the right to request confirmation as to whether the data in question is being processed and to request information about this data, as well as further information and a copy of the data in accordance with Art. 15 GDPR.
In accordance with Art. 16 GDPR, you have the right to request that your data be completed or that inaccurate data about you be corrected.
In accordance with Art. 17 GDPR, you have the right to demand that the data in question be deleted immediately or, alternatively, to demand that the processing of the data be restricted in accordance with Art. 18 GDPR.
You have the right to request the data concerning you that you have provided to us in accordance with Art. 20 GDPR and to request that it be transferred to other data controllers.
You also have the right to lodge a complaint with the competent supervisory authority in accordance with Art. 77 GDPR.
Right of cancellation
You have the right to withdraw your consent in accordance with Article 7(3) of the GDPR, effective for the future.
Right to object
You may object at any time to the future processing of your data in accordance with Article 21 of the GDPR. In particular, you may object to processing for direct marketing purposes.
Cookies and the right to object to direct marketing
"Cookies" are small files stored on users' computers. Various types of information can be stored in cookies. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online service. Temporary cookies, also known as "session cookies" or "temporary cookies," are cookies that are deleted after a user has left an online service and closed their browser. For example, the contents of a shopping cart in an online store or a login status can be stored in such a cookie. "Permanent" or "persistent" cookies are cookies that remain stored even after the browser is closed. For example, the login status can be stored so that the user can log in again when they visit the website after a few days. Users’ interests can also be stored in such a cookie and used for audience measurement or marketing purposes. "Third-party cookies" are cookies provided by parties other than the controller managing the online service (if they are the only cookies present, they are referred to as "third-party cookies").
We may use temporary and persistent cookies and explain this in our privacy policy.
If users do not want cookies to be stored on their computer, they are asked to disable the relevant option in their browser’s system settings. Stored cookies can be deleted in the browser’s system settings. Disabling cookies may result in functional limitations of this online service.
A general objection to the use of cookies for online marketing purposes can be submitted for a wide range of services, particularly in the case of tracking, via the U.S. website http://www.aboutads.info/choices/oderde.On the EU website http://www.youronlinechoices.com/erklärt.Bovendien, the storage of cookies can be prevented by disabling them in the browser settings. Please note that you may then not be able to use all features of this website.
Data Deletion
The data we process will be deleted or its processing will be restricted in accordance with Articles 17 and 18 of the GDPR. Unless expressly stated in this privacy policy, the data we store will be deleted as soon as it is no longer necessary for the intended purpose and the deletion does not conflict with any legal retention requirements. If the data is not deleted because it is necessary for other legally permitted purposes, its processing will be restricted. This means that the data will be isolated and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax-related reasons.
In accordance with legal requirements in Germany, data is retained for a period of 10 years in particular, in accordance with §§ 147(1) AO, 257(1)(1) and (4), (4) HGB (books, reports, management reports, accounting documents, commercial ledgers, documents relevant for tax purposes, etc.) and for 6 years in accordance with § 257(1)(2) and (3), (4) HGB (commercial letters).
According to the legal requirements in Austria, records must be retained for 7 years in accordance with § 132(1) of the Federal Tax Code (BAO) (accounting documents, receipts/invoices, bills, receipts, business papers, income and expense statements, etc.), 22 years for real estate, and 10 years for documents related to electronically supplied services, telecommunications, radio, and television services provided to non-business customers in EU member states and for which the Mini One-Stop Shop (MOSS) is used.
Order processing in the online store and customer account
We process our customers’ data as part of the ordering processes in our online store to enable them to select and order the products and services they have chosen, as well as to facilitate payment and delivery or fulfillment.
The data processed includes inventory data, communication data, contract data, and payment data; the individuals involved in the processing are our customers, interested parties, and other business partners. The processing is carried out for the provision of contractual services in connection with the operation of an online store, billing, delivery, and customer service. We use session cookies to store the contents of the shopping cart and persistent cookies to store the login status.
The processing is carried out on the basis of Art. 6(1)(b) (execution of order processes) and (c) (legally required archiving) of the GDPR. The information marked as required is necessary for the conclusion and performance of the contract. We only transfer the data to third parties in connection with delivery, payment, or in connection with legal authorizations and obligations toward legal advisors and authorities. Data is only processed in third countries if this is necessary for the performance of the contract (e.g., at the customer’s request for delivery or payment).
Users may optionally create a user account in which they can, in particular, view their orders. As part of the registration process, users are provided with the required mandatory information. User accounts are not public and cannot be indexed by search engines. Once users have canceled their user accounts, their data related to the user account will be deleted, provided that its retention is necessary for commercial or tax-related reasons in accordance with Art. 6 para. 1 lit. c GDPR. Information in the customer account remains stored until it is deleted, with subsequent archiving in the event of a legal obligation. It is the user’s responsibility to back up their data before the end of the contract in the event of cancellation.
We store the IP address and the time of the relevant user action in connection with registration, subsequent logins, and the use of our online services. This data is stored based on our legitimate interests and those of the user to protect against misuse and other unauthorized use. This data is not disclosed to third parties unless this is necessary to enforce our claims or there is a legal obligation to do so in accordance with Art. 6(1)(c) GDPR.
Deletion takes place after the expiration of statutory warranty obligations and similar obligations; the necessity of storing the data is reviewed every three years; in the case of statutory retention obligations, deletion takes place after their expiration (end of the retention period under commercial law (6 years) and tax law (10 years)).
External payment service providers
We use third-party payment service providers through whose platforms users and we can process payment transactions (e.g., each with a link to their privacy policy), PayPal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full), Klarna (https://www.klarna.com/de/datenschutz/), Skrill (https://www.skrill.com/de/fusszeile/datenschutzrichtlinie/), Giropay (https://www.giropay.de/rechtliches/datenschutz-agb/), Visa (https://www.visa.de/datenschutz), Mastercard (https://www.mastercard.de/de-de/datenschutz.html), American Express (https://www.americanexpress.com/de/content/privacy-policy-statement.html).
In the context of contract fulfillment, we use payment service providers based on Art. 6(1)(b) GDPR. Additionally, we use external payment service providers based on our legitimate interests pursuant to Art. 6(1)(f) of the GDPR to provide our users with effective and secure payment options.
The data processed by the payment service providers includes identification data, such as name and address; bank details, such as account numbers or credit card numbers; passwords, TANs, and checksums; as well as contract, total, and recipient-related information. This information is necessary to execute the transactions. However, the data entered is processed and stored solely by the payment service providers. This means that we do not receive any account or credit card-related information, but only information confirming or denying the payment. Under certain circumstances, the data may be transferred by the payment service providers to credit bureaus. The purpose of this transfer is to verify identity and creditworthiness. Please refer to the terms and conditions and data protection information of the payment service providers.
Payment transactions are subject to the terms and conditions and data protection information of the respective payment service providers, which are accessible on their respective websites or transaction applications. We also refer you to these for further information and to exercise your rights of cancellation, information, and other rights as a data subject.
Administration, financial accounting, office organization, contact management
We process data in connection with administrative tasks and the organization of our business, financial accounting, and compliance with legal obligations, such as record-keeping. In doing so, we process the same data that we process in connection with our contractual services. The legal bases for processing are Article 6(1)(c) of the GDPR and Article 6(1)(f) of the GDPR. The processing affects customers, interested parties, business partners, and website visitors. The purpose of and our interest in the processing lies in administration, financial accounting, office organization, and data archiving—that is, tasks that serve to maintain our business operations, perform our duties, and provide our services. The deletion of data relating to contractual services and contractual communication corresponds to the information specified in these processing activities.
We disclose or transfer data to the tax authorities, advisors such as tax advisors or accountants, as well as other compensation centers and payment service providers.
We also store information about suppliers, event organizers, and other business partners based on our business interests, for example, to be able to contact them at a later date. In general, we store this primarily business-related data permanently.
Registration feature
Users can create a user account. As part of the registration process, the required mandatory information is provided to users and processed in accordance with Article 6(1)(b) of the GDPR for the purpose of creating the user account. The data processed includes, in particular, the login details (name, password, and email address). The data entered during registration is used for the operation of the user account and its intended purpose.
Users may be notified via email about information relevant to their user account, such as technical changes. If users have canceled their user account, their data related to the user account will be deleted, subject to any legal retention obligations. It is the responsibility of users to back up their data before the end of the contract in the event of cancellation. We are authorized to irrevocably delete all user data stored during the term of the contract.
In connection with the use of our registration and login functions and the use of the user account, we store the IP address and the time of the relevant user action. This data is stored based on our legitimate interests and those of the user to protect against misuse and other unauthorized use. This data is not disclosed to third parties unless this is necessary to enforce our claims or there is a legal obligation to do so in accordance with Art. 6(1)(c) GDPR. IP addresses are anonymized or deleted after no later than 7 days.
Comments and contributions
When users leave comments or other contributions, their IP addresses may be stored for 7 days based on our legitimate interests within the meaning of Article 6(1)(f) of the GDPR. This is done for our protection in the event that someone posts illegal content in comments and messages (insults, prohibited political propaganda, etc.). In this case, we ourselves could be held liable for the comment or message and are therefore interested in the author’s identity.
Furthermore, we reserve the right, based on our legitimate interests pursuant to Art. 6 para. 1 lit. f. GDPR, to process user data for the purpose of spam detection.
On the same legal basis, we reserve the right to store users’ IP addresses for the duration of surveys and to use cookies to prevent multiple votes.
The data provided in connection with comments and contributions is stored by us permanently until the user objects to this.
Please contact us
When you contact us (e.g., via a contact form, email, phone, or social media), the user’s data is used to process the contact request and handle it in accordance with Art. 6(1)(b) (in the context of contractual/pre-contractual relationships), Art. 6(1)(f) (other inquiries) of the GDPR. The user’s data may be stored in a customer relationship management system (“CRM system”) or a similar system for managing inquiries. 1(f) (other inquiries) of the GDPR. The user’s data may be stored in a customer relationship management system (“CRM system”) or a similar system for managing inquiries.
We delete the inquiries once they are no longer needed. We review the necessity every two years; statutory retention requirements also apply.
Newsletter
The following information explains the content of our newsletter, the procedures for registration, distribution, and statistical analysis, and your right to object. By subscribing to our newsletter, you agree to receive it and to the procedures described herein.
Newsletter content: We send newsletters, emails, and other electronic messages containing promotional information (hereinafter referred to as “newsletter”) only with the recipient’s consent or with legal authorization. If the content of the newsletter is specifically described during the registration process, this is decisive for the user’s consent. Otherwise, our newsletters contain information about our services and our company.
Double opt-in and logging: Registration for our newsletter takes place via a so-called double opt-in procedure. This means that after registration, you will receive an email asking you to confirm your registration. This confirmation is necessary to ensure that no one can register using other people’s email addresses. Newsletter subscriptions are logged to verify the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation, as well as the IP address. Changes to your data stored with the mailing service provider are also logged.
Registration data: To subscribe to the newsletter, simply enter your email address. Optionally, we ask you to enter a name so that we can address you personally in the newsletter.
The newsletter and the associated performance tracking are sent based on the recipient’s consent in accordance with Art. 6 para. 1(a), Art. 7 GDPR in conjunction with Art. 7(2)(3) UWG or, if consent is not required, based on our legitimate interests in direct marketing in accordance with Art. 6(1)(f) GDPR in conjunction with Art. 7(2)(3) UWG. GDPR in conjunction with. § Section 7(3) UWG.
The recording of the registration process is based on our legitimate interests in accordance with Art. 6(1)(f) GDPR. We are interested in using a user-friendly and secure newsletter system that serves both our business interests and the expectations of users and also enables us to provide proof of consent.
Cancellation/Withdrawal - You may cancel your subscription to our newsletter at any time, i.e., withdraw your consent. At the end of each newsletter, you will find a link that allows you to cancel the newsletter. We may retain unsubscribed email addresses for up to three years based on our legitimate interests before deleting them in order to prove that consent was previously given. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that it is confirmed at the same time that consent was previously given.
Newsletter - Mailchimp
The newsletter is sent via the mailing service provider "MailChimp," a newsletter distribution platform operated by the U.S. provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the mailing service provider's privacy policy here: https://mailchimp.com/legal/privacy/. Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection standards(https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active). The mailing service provider is used based on our legitimate interests pursuant to Art. 6(1)(f) GDPR and a data processing agreement in accordance with Art. 28(3), sentence 1 GDPR.
The mailing service provider may use the recipients’ data in pseudonymized form, i.e., without linking it to a specific user, to optimize or improve its own services, e.g., to technically optimize the mailing and presentation of the newsletter or for statistical purposes. However, the mailing service provider does not use the data of our newsletter recipients to contact them directly or to pass the data on to third parties.
Newsletter - Measuring Success
The newsletters contain a so-called "web beacon," i.e., a one-pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a mailing service, from their server. As part of this retrieval, technical information is initially collected, such as information about the browser and your system, as well as your IP address and the time of retrieval.
This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined using the IP address) or access times. The statistical analyses also include determining whether the newsletters are opened, when they are opened, and which links are clicked. For technical reasons, this information may be assigned to individual newsletter recipients. However, it is not our intention, nor that of the mailing service provider if used, to monitor individual users. Rather, the analyses serve to help us identify our users’ reading habits and adapt our content to them or send other content based on our users’ interests.
Unfortunately, it is not possible to opt out of performance tracking separately; in that case, the entire newsletter subscription must be canceled.
Google Analytics
Based on our legitimate interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering within the meaning of Article 6(1)(f) of the GDPR), we use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie regarding the user’s use of the online offering is generally transmitted to a Google server in the U.S. and stored there.
Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to analyze users’ use of our online services, to compile reports on the activities within these online services, and to provide us with further services related to the use of these online services and the use of the internet. Pseudonymized user profiles may be created from the processed data.
We use Google Analytics only with IP anonymization enabled. This means that users’ IP addresses are truncated by Google within member states of the European Union or in other countries that have signed the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the U.S. and truncated there.
The IP address transmitted by the user’s browser is not combined with other Google data. Users can prevent the storage of cookies by configuring their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie regarding their use of the online service and from processing this data by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
More information about Google’s use of data, as well as options for settings and objections, can be found in Google’s Privacy Policy(https://policies.google.com/technologies/ads) and in the settings for Google’s display of ads (https://adssettings.google.com/authenticated).
Users' personal data is deleted or anonymized after 14 months.
Google AdWords and conversion tracking
Based on our legitimate interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering within the meaning of Article 6(1)(f) of the GDPR), we use the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). GDPR) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google").
Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use the Google "AdWords" online marketing service to place ads on the Google advertising network (e.g., in search results, in videos, on websites, etc.) so that they are displayed to users who are believed to be interested in the ads. This allows us to display ads for and within our online offerings in a more targeted manner, so that users only see ads that may match their interests. For example, if a user sees ads for products they were interested in on other online platforms, this is called "remarketing." For these purposes, when accessing our and other websites where the Google advertising network is active, a Google code is executed directly by Google, and so-called (re)marketing tags (invisible images or code, also known as “web beacons”) are integrated into the website. With their help, an individual cookie—that is, a small file—is stored on the user’s device (similar technologies may also be used instead of cookies). This file records which websites the user has visited, what content they are interested in, and which offers the user has clicked on, as well as technical information about the browser and operating system, referring websites, time of visit, and other information regarding the use of the online service.
We also receive an individual "conversion cookie." The information collected using the cookie is used by Google to generate conversion statistics for us. However, we only receive the anonymous total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that can be used to personally identify users.
User data is processed pseudonymously within Google’s advertising network. This means that Google, for example, does not store or process the user’s name or email address, but instead processes the relevant data related to cookies within pseudonymized user profiles. This means that, from Google’s perspective, the ads are not managed and displayed for a specifically identified person, but for the owner of the cookie, regardless of who that cookie owner is. This does not apply if a user has expressly permitted Google to process the data without this pseudonymization. The collected information about users is transferred to Google and stored on Google’s servers in the U.S.
For more information about Google’s use of data, as well as options for settings and objections, please refer to Google’s Privacy Policy(https://policies.google.com/technologies/ads) and Google’s ad settings (https://adssettings.google.com/authenticated).
Facebook Pixel, Custom Audiences, and Facebook Conversion
Our online platform uses the so-called "Facebook Pixel" from the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you reside in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used for our legitimate interests in the analysis, optimization, and economic operation of our online offering and for these purposes.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation(https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
Using the Facebook pixel, Facebook can identify visitors to our online presence as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads we place only to those Facebook users who have also shown an interest in our online offering or who have certain characteristics (e.g., interests in specific topics or products determined based on the websites visited) that we provide to Facebook (so-called “custom audiences”). We also use the Facebook pixel to ensure that our Facebook ads align with users’ potential interests and are not intrusive. Using the Facebook pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
Facebook processes the data in accordance with Facebook’s privacy policy. General information about the display of Facebook ads can be found in Facebook’s privacy policy: https://www.facebook.com/policy. Specific information and details about the Facebook pixel and how it works can be found in Facebook’s help section: https://www.facebook.com/business/help/651294705016616.
You can object to the collection by the Facebook pixel and the use of your data to display Facebook ads. To control the types of ads shown to you on Facebook, you can visit the page set up by Facebook and follow the instructions regarding settings for interest-based ads: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, meaning they apply to all devices, such as desktop computers or mobile devices.
You can also opt out of the use of cookies for audience measurement and advertising purposes via the Network Advertising Initiative’s opt-out page(http://optout.networkadvertising.org/) as well as via the U.S. website(http://www.aboutads.info/choices) or the European website(http://www.youronlinechoices.com/uk/your-ad-choices/).
Online presence on social media
We maintain an online presence on social networks and platforms to communicate with customers, interested parties, and users who are active there, and to inform them about our services.
Please note that user data may be processed outside the European Union. This may entail risks for users, as it may, for example, be more difficult to enforce users’ rights. With regard to U.S. providers certified under the Privacy Shield, we would like to point out that they thereby commit to complying with EU data protection standards.
Furthermore, user data is generally processed for market research and advertising purposes. For example, user profiles may be created based on user behavior and the resulting user interests. These user profiles can in turn be used, for example, to place advertisements within and outside the platforms that are likely to match the users’ interests. For these purposes, cookies are generally stored on the user’s computer, in which the user’s behavior and interests are recorded. In addition, data may also be stored in the user profiles, regardless of the devices used by the users (especially if the users are members of the respective platforms and are logged in to them).
The processing of users’ personal data is based on our legitimate interests in effective user information and communication with users in accordance with Art. 6(1)(f) GDPR. If users are asked by the respective providers to consent to data processing (i.e., to give consent, e.g., by checking a box or clicking a button), the legal basis for processing is Art. 6(1)(a) and Art. 7 GDPR.
For a detailed description of the relevant processing and the options for objection (opt-out), please refer to the following linked information from the providers.
In the case of requests for information and the exercise of user rights, we would also like to point out that these can be most effectively exercised with the providers. Only the providers have access to the user’s data and can take appropriate measures and provide information directly. If you still need assistance, please contact us.
- Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) - Privacy Policy: https://www.facebook.com/about/privacy/, Opt-Out: https://www.facebook.com/settings?tab=adsund http://www.youronlinechoices.com, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.
- Google/YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) - Privacy Policy: https ://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
- Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, United States) - Privacy Policy/Opt-Out: http://instagram.com/about/legal/privacy/.
- Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, United States) - Privacy Policy: https://twitter.com/de/privacy, Opt-Out: https://twitter.com/personalization, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active.
- Pinterest (Pinterest Inc., 635 High Street, Palo Alto, CA 94301, United States) - Privacy Policy/Opt-Out: https://about.pinterest.com/de/privacy-policy.
- LinkedIn (LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland) - Privacy Policy https://www.linkedin.com/legal/privacy-policy, Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active.
- Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany) - Privacy Policy/Opt-Out: https://privacy.xing.com/de/datenschutzerklaerung.
- Wakalet (Wakelet Limited, 76 Quay Street, Manchester, M3 4PR, United Kingdom) - Privacy Policy/Opt-out: https://wakelet.com/privacy.html.
Typekit fonts from Adobe
Based on our legitimate interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering within the meaning of Article 6(1)(f) of the GDPR), we use external "Typekit" fonts provided by Adobe Systems Software Ireland Limited. GDPR), we use external "Typekit" fonts from the provider Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Adobe is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TNo9AAG&status=Active).
12. Liability
12.1 Liability for product defects or damage caused by such defects is governed exclusively by Article 8. Article 4 applies exclusively to damage resulting from late delivery.
12.2 Furthermore, lockenkopf.com excludes any other liability toward the customer in connection with the products, the use, or the (un)availability of the website www. lockenkopf.com, to the extent permitted by law. For example, claims for damages arising from impossibility of performance, breach of contract, and torts against lockenkopf.com and its agents are excluded, except in cases of intent or gross negligence.
13. Severability/Reduction without Affecting Validity
If any provision of these Terms and Conditions is invalid in whole or in part, this shall not affect the validity of the remaining provisions or their intended purpose. The relevant statutory provisions shall apply in place of the invalid provisions.
14 Applicable law/jurisdiction
This agreement is governed exclusively by Swiss law. The competent court for all disputes involving lockenkopf.com is Zurich, Switzerland—subject to any mandatory jurisdiction provisions under federal law.
15 Changes to the Terms and Conditions
lockenkopf.com expressly reserves the right to amend these Terms and Conditions at any time to reflect changing circumstances and to apply them immediately to subsequent orders.
Trein, January 1, 2025
