General Terms and Conditions of Stoll Group Ventures GmbH
1. Scope of Application
These General Terms and Conditions (GTC) apply to all orders placed by customers residing in Germany through the online store of Stoll Group Ventures GmbH, Ägeristrasse 116, 6300 Zug, info@stoll-groupventures.chlockenkopf(hereinafter, lockenkopf.com). Lockenkopf.com provides all services exclusively on the basis of these General Terms and Conditions. By placing an order, the customer expressly accepts these GTC. They form an integral part of the contract between the customer and lockenkopf.com.
2. Information on the website/offer/prices
lockenkopf.com strives to provide product information that is as complete and accurate as possible (e.g., ingredients, weight, packaging image, product properties, etc.). Some of the information onlockenkopf is obtained directly from manufacturers, and lockenkopf.com compiles it in a clear and straightforward manner for customers. However, customers are always advised to consult the specific information in the package insert or the product information on the product manufacturer’s website. The latter takes precedence over the information provided by lockenkopf.com.
All information onlockenkopf is provided "as is" and without warranty of any kind. To the fullest extent permitted by law, Lockenkopf.com specifically disclaims all warranties and liability regarding the accuracy, completeness, and timeliness of the information on the website.
Prices and product ranges are subject to change at any time. Product images and illustrations are not binding with regard to color and may differ from the original. The technical specifications of the products supplied may differ from the manufacturer’s specifications or from the information provided online.
Current prices are posted online atlockenkopf.
Prices are binding on both parties at the time the order is placed. However, lockenkopf.com reserves the right to subsequently adjust prices in the event of errors or inaccuracies in the pricing information. In such cases, the customer will be notified and will not be obligated to accept the products affected by the price change.
All prices are listed in euros (€) and include VAT, unless otherwise stated.
In addition to the prices listed, shipping costs will be charged according to the rates listed on the "Shipping" page, depending on the shipping method.
3. Order/Delivery
An order becomes binding for the customer when the customer confirms the order at the end of the ordering process on the page displaying the complete order summary by clicking the "Order subject to payment" button.
The customer will receive a confirmation email from lockenkopf.com at the email address provided by the customer immediately after placing the order. Until an order confirmation is sent to the customer in a separate email, lockenkopf.com reserves the right to reject the order or reduce the order quantity, in which case no contract will be concluded between the customer and lockenkopf.com, or a contract will be concluded for the reduced order quantity. Unless the customer immediately informs lockenkopf.com that they are not interested in the reduced order quantity.
In particular, lockenkopf.com reserves the right to refuse an order if there is a legal dispute with the customer, particularly regarding unpaid orders previously placed with lockenkopf.com, or if there are outstanding invoices from the same person or from a person living at the same address.
The customer is responsible for providing a complete and accurate shipping address. If the customer provides an incorrect shipping address, delivery may not be possible under certain circumstances, and lockenkopf.com may refrain from delivering the product entirely, without the customer being entitled to claim any compensation or damages.
If the customer provides an incorrect shipping address when placing the order or refuses to accept the shipment, the customer will be responsible for the resulting costs. In this case, we will refund the purchase price minus the actual shipping costs (see Shipping Costs), return shipping costs, and a processing and fulfillment fee of 2.80 euros.
lockenkopf.com delivers products and gift cards exclusively within the EU.
4 Delivery and Delivery Time
lockenkopf.com has products in stock. Our shipping policy states that lockenkopf.com will ship products before 1:00 p.m. on the day the order is placed. (Except for weekend orders, which are shipped the next business day.)
For products that cannot be shipped directly from the warehouse, delivery times may be further delayed depending on the manufacturer.
lockenkopf.com will only be liable for delivery delays and their consequences if they are caused by gross negligence or a willful breach of contract on the part of lockenkopf.com. For all other delivery delays and their consequences, including delays caused by the postal service, lockenkopf.com’s suppliers, or third parties, lockenkopf.com accepts no liability.
lockenkopf.com does not ship to P.O. boxes and does not deliver goods to minors or individuals under legal guardianship without the written consent of their legal representative.
lockenkopf.com is not responsible for the recipient's mailbox.
5. Items delivered in error
Items delivered in error or in excess must be returned immediately in their original packaging, no later than 7 days after delivery. Any items not returned within this period will be billed. The cost of returning items sent in error will be covered by lockenkopf.com. The return shipping costs will be reimbursed to the customer in advance.
6. Vales
You may redeem a maximum of one coupon (or discount code) per order. Enter the coupon code in the field provided at the end of the checkout process. The corresponding amount will be deducted directly from your current order. Any portion of the coupon value that exceeds the order total cannot be refunded.
7. Shipping costs
We place great importance on transparent and fair shipping costs, as well as fast delivery of your order. Shipping costs for deliveries within Germany are tiered as follows:
- DHL package up to 3 kg: €5.90.
- Free shipping on orders of $70 or more
For orders of 70 euros or more in Germany, we'll cover the shipping costs: your order will be delivered free of charge.
Shipping costs to Austria
- DHL International: $9.95
- Delivery in approx. 2–5 business days
- No free shipping
Shipping costs to Sweden
- DHL International: 15.90
- Delivery in approx. 3–5 business days
- No free shipping
Shipping costs to Europe
- UPS International: 13.80
- Delivery in approx. 3–5 business days
- No free shipping
8 Disclaimer of Warranties and Liability
lockenkopf.com guarantees that products are free from damage at the time of shipment. Products that have been damaged during shipping will be repaired or replaced at lockenkopf.com’s discretion, provided that the customer notifies lockenkopf.com of the defect via email within 7 days of receiving the merchandise. If lockenkopf.com so desires, the customer must also immediately return the delivered products to lockenkopf.com in their original packaging; lockenkopf.com will cover the corresponding shipping costs.
In addition, lockenkopf.com will be liable to the customer for damages provided that such liability on the part of lockenkopf.com is mandatory under the Defective Products Liability Act.
Any other warranty for the delivered products and any liability for damages caused by these products are hereby excluded, unless lockenkopf.com has fraudulently concealed defects in the product in question. However, if lockenkopf.com is able to assert other warranty rights against its suppliers with respect to the product in question, lockenkopf.com will honor such rights.
However, lockenkopf.com assumes no responsibility for ensuring that these claims can be successfully enforced. The same applies to any claims that lockenkopf.com may assert against the postal service for damage incurred during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or that they will achieve a specific result. Also excluded from the warranty are damages for which the buyer is responsible, for example, as a result of improper use of the product, or damages caused by external factors beyond the seller’s control, such as damage incurred during shipping.
9. Right of Cancellation/Right of Return
The customer has the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer or a third party designated by the customer, other than the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us (lockenkopf.com, Aegerisstrasse 116, 6300 Zug, Switzerland,lockenkopf) of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by mail or email). You may use the attached model withdrawal form, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Returns should be sent to
Lockenkopf
c/o Spoondrink GmbH
Altes Feld 17
31749 Auetal, Germany
has been sent.
Exercising the right of return results in the purchase contract being converted into a termination agreement, under which any services received as part of the purchase contract must be reimbursed. The customer is responsible for the return shipping costs.
The refund will be issued immediately and no later than fourteen days from the date lockenkopf.com receives notice of the cancellation of this contract. For this refund, lockenkopf.com will use the same payment method used for the original transaction, unless otherwise expressly agreed.
We reserve the right to deduct an amount from the refundable purchase price or invoice for any damage or excessive wear and tear to the merchandise. No deduction will be made if the loss in value is due to handling of the merchandise necessary to determine its nature, condition, and functionality. lockenkopf.com may refuse to refund the purchase price until it has received the merchandise back or until the customer has provided proof that the merchandise has been returned, whichever occurs first.
lockenkopf.com guarantees that products are undamaged at the time of shipment. Products that have been damaged during shipping will be repaired or replaced at lockenkopf.com’s discretion, provided that the customer notifies lockenkopf.com of the defect via email within 14 days of receiving the merchandise. If lockenkopf.com so desires, the customer must also immediately return the delivered products to lockenkopf.com in their original packaging; lockenkopf.com will cover the corresponding shipping costs.
Any other warranty for the delivered products and any liability for damages caused by these products is excluded, unless lockenkopf.com has fraudulently concealed defects in the product in question. However, if lockenkopf.com can assert other warranty rights against its suppliers regarding the product in question, lockenkopf.com will, if possible, assign these rights to the customer upon the customer’s request. lockenkopf.com assumes no liability for the successful enforcement of these rights. The same applies to any claims that lockenkopf.com may assert against the postal service for damages occurring during transport.
In particular, lockenkopf.com does not guarantee that the products are suitable for the customer’s intended use or that they will achieve a specific result.
The customer will only be liable for any loss in value of the goods if such loss is due to handling of the goods that is not necessary to check their condition, properties, and functionality.
Free shipping, promotional discounts, and free gifts with your order
Some Lockenkopf promotions Lockenkopf such as free shipping, free products, shopping cart gifts, or discount campaigns) are subject to a minimum order amount.
If this minimum order amount is subsequently not met due to a cancellation, partial return, or refund, eligibility for the corresponding promotion will be retroactively revoked.
In this case, we reserve the right to:
- to subsequently charge for the shipping costs that were initially waived,
- to offset the value of any free items or gifts in the shopping cart that are provided with the return, or
- to request a refund for the corresponding free product.
This applies in particular if the free product or free shipping was granted solely on the basis of the minimum order value initially reached.
The value of the corresponding free item is shown in the shopping cart, on the invoice, or in the relevant promotion.
10. Payment Methods, Billing, and Claims
lockenkopf.com accepts major credit cards, PayPal, and orders on account.
When paying on account: You will receive the invoice free of charge via email. By paying on account, you agree to PowerPay’s terms and conditions, provided you have a valid email address.
lockenkopf.com partners with the MF/Powerpay Group for the "invoice option." This means that Stoll Group Ventures GmbH assigns all collection rights to the MF Group.
Buy on credit with the option to pay in installments (POWERPAY)
As an external payment service provider, MF Group / POWERPAY offers the "buy on account" payment method. With this single invoice, you can easily pay for your online purchase by invoice. If you choose not to pay by the specified due date, you will receive a monthly invoice with a summary of your order the following month.
Once the purchase agreement has been concluded, POWERPAY will take over the billing process and handle the corresponding payment arrangements. By purchasing on account, you agree to POWERPAY’s Terms and Conditions in addition to our own Terms and Conditions. (powerpay.ch/es/agb).
11. Data Protection
lockenkopf.com handles the data entrusted to it by the customer (hereinafter, the customer) with respect. The customer’s data will not be sold, rented, lent, or disclosed to third parties.
The customer can modify their personal data at any time under “My Account.”
Privacy Policy
This privacy policy explains the nature, scope, and purpose of the processing of personal data (hereinafter referred to as "data") within our online offering and the associated websites, features, and content, as well as external online presences, such as our social media profiles (hereinafter collectively referred to as the "online offering"). With regard to the terms used, such as “processing” or “controller,” we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).
Person in charge
Oliver Stoll, Stoll Group Ventures GmbH
Aegeristrasse 116
6300 Zug, Switzerland
Email address: oliver@stoll-groupventures.ch
Managing Directors/Owners: Oliver Stoll, Moritz Stoll, Rosa Maria , Jette Stoll
Types of data processed:
- Inventory data (e.g., names, addresses).
- Contact data (e.g., email addresses, phone numbers).
- Content data (e.g., text entries, photos, videos).
- Usage data (e.g., websites visited, content interests, access times).
- Metadata/communication data (e.g., device information, IP addresses).
Categories of affected individuals
Visitors and users of the online service (hereinafter, we will also refer to these individuals collectively as "users").
Purpose of the processing
- Making the online service, its features, and content available.
- Responding to inquiries and communicating with users.
- Security measures.
- Reach measurement/marketing
Terminology used
"Personal data": any information relating to an identified or identifiable natural person (hereinafter, "data subject"); any natural person shall be considered identifiable if they can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (e.g., a cookie), or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
"Processing" means any operation or set of operations performed on personal data or sets of personal data, whether by automated means or not. The term is broad and covers virtually any data processing.
"Pseudonymization": the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data is not attributed to an identified or identifiable natural person.
"Profiling": any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
"Data controller": the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.
"Data processor": a natural or legal person, public authority, agency, or other body that processes personal data on behalf of the data controller.
Relevant legal bases
In accordance with Article 13 of the GDPR, we hereby inform you of the legal basis for our data processing. If the legal basis is not specified in the privacy policy, the following applies: The legal basis for obtaining consent is Article 6(1)(a) and Article 7 of the GDPR, the legal basis for processing to fulfill our services, implement contractual measures, and respond to inquiries is Article 6(1)(b) of the GDPR; the legal basis for processing to comply with our legal obligations is Article 6(1)(c) of the GDPR; and the legal basis for processing to protect our legitimate interests is Article 6(1)(f) of the GDPR. In cases where the vital interests of the data subject or another natural person require the processing of personal data, the legal basis is Article 6(1)(d) of the GDPR.
Safety measures
These measures include, in particular, safeguarding the confidentiality, integrity, and availability of data by controlling physical access to it, as well as access, input, disclosure, safeguarding of availability, and segregation of data. We have also established procedures to ensure the exercise of data subjects’ rights, the erasure of data, and the response to data threats. Furthermore, we take the protection of personal data into account already during the development and selection of hardware, software, and processes, in accordance with the principle of data protection by design and data protection-friendly default settings (Art. 25 of the GDPR).
Cooperation with processors and third parties
If we disclose data to other individuals and companies (processors or third parties) as part of our data processing, transfer data to them, or otherwise grant them access to the data, this will only be done on a legal basis (for example, if the transfer of data to third parties, such as payment service providers, is necessary to fulfill a contract in accordance with Article 6(1)(b) of the GDPR), you have given your consent, a legal obligation requires it, or on the basis of our legitimate interests (for example, when using agents, web hosts, etc.).
If we commission third parties to process data on the basis of a so-called “data processing agreement,” this is done in accordance with Article 28 of the GDPR.
Transfers to third countries
If we process data in a third country (i.e., outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in connection with the use of third-party services or the disclosure or transfer of data to third parties, this will only take place if it is done to fulfill our (pre)contractual obligations, based on your consent, based on a legal obligation, or based on our legitimate interests. Subject to legal or contractual authorizations, we only process or have data processed in a third country if the special requirements of Art. 44 et seq. of the GDPR are met. This means, for example, that processing takes place on the basis of special safeguards, such as an officially recognized determination of an adequate level of data protection corresponding to that of the EU (e.g., for the U.S. through the “Privacy Shield”) or compliance with officially recognized special contractual obligations (the so-called “standard contractual clauses”).
Rights of Data Subjects
You have the right to request confirmation as to whether the data in question is being processed and to request information about it, as well as additional information and a copy of the data, in accordance with Article 15 of the GDPR.
You therefore have the right, under Article 16 of the GDPR, to request that the data concerning you be completed or that inaccurate data concerning you be rectified.
In accordance with Article 17 of the GDPR, you have the right to request that the data in question be erased immediately or, alternatively, to request that the processing of the data be restricted in accordance with Article 18 of the GDPR.
You have the right to request that the data you have provided to us be communicated to you in accordance with Article 20 of the GDPR and to request its transfer to other data controllers.
You also have the right to lodge a complaint with the competent supervisory authority in accordance with Article 77 of the GDPR.
Right of withdrawal
You have the right to withdraw your consent in accordance with Article 7(3) of the GDPR with future effect.
Right to object
You may object to the future processing of your personal data at any time, in accordance with Article 21 of the GDPR. In particular, you may object to the processing of your data for direct marketing purposes.
Cookies and the Right to Object to Direct Marketing
"Cookies" are small files stored on users' computers. Cookies can store various types of information. A cookie is primarily used to store information about a user (or the device on which the cookie is stored) during or after their visit to an online service. Temporary cookies, also known as "session cookies" or "transient cookies," are cookies that are deleted after the user leaves an online service and closes their browser. The contents of a shopping cart in an online store or the login status, for example, can be stored in a cookie of this type. "Permanent" or "persistent" cookies are cookies that remain stored even after the browser is closed. For example, login status can be saved if the user visits the website after several days. User interests can also be stored in a cookie of this type and used to measure reach or for marketing purposes. "Third-party cookies" are cookies provided by providers other than the controller operating the online service (otherwise, if they are only its own cookies, they are called "first-party cookies").
We may use temporary and permanent cookies and clarify this in our privacy policy.
If users do not wish to have cookies stored on their computer, they are asked to disable the corresponding option in their browser’s settings. Stored cookies can be deleted in the browser’s settings. Disabling cookies may result in functional restrictions on this online service.
You can object to the use of cookies for online marketing purposes across a wide range of services, particularly in the case of tracking, via the U.S. website http://www. aboutads.info/choices/ or theEU website http://www.youronlinechoices.com/erklärt.Además, you can disable the storage of cookies in your browser settings. Please note that you may then not be able to use all the features of this website.
Data deletion
The data we process will be deleted or its processing restricted in accordance with Articles 17 and 18 of the GDPR. Unless expressly stated in this privacy policy, the data we store will be deleted as soon as it is no longer necessary for the intended purposes and the deletion does not conflict with any legal obligation to retain the data. If the data is not deleted because it is necessary for other legally permitted purposes, its processing will be restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.
In accordance with legal requirements in Germany, data is retained in particular for 10 years pursuant to Sections 147(1) AO, 257(1)(1) and 4(4) HGB (books, records, management reports, accounting vouchers, commercial ledgers, tax-relevant documents, etc.) and 6 years in accordance with Section 257(1)(2) and (3)(4) HGB (business correspondence).
In accordance with legal requirements in Austria, storage is carried out in particular for 7 years pursuant to Section 132(1) BAO (accounting documents, receipts/invoices, accounts, commercial documents, income and expense statements, etc.), for 22 years in relation to real estate, and for 10 years for documents related to services provided electronically, telecommunications services, radio, and television services provided to non-businesses in EU member states and for which the Mini One-Stop Shop (MOSS) is used.
Order Processing in the Online Store and Customer Account
We process our customers’ data as part of the ordering processes in our online store to enable them to select and order the products and services they choose, as well as to facilitate payment and delivery or fulfillment.
The data processed includes inventory data, communication data, contractual data, and payment data, and the individuals affected by the processing include our customers, stakeholders, and other business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online store, billing, delivery, and customer service. We use session cookies to store the contents of the shopping cart and persistent cookies to store login status.
Processing is carried out on the basis of Art. 6(1)(b) (performance of order processing) and (c) (legally required record-keeping) of the GDPR. Information marked as required is necessary for the establishment and fulfillment of the contract. We only disclose data to third parties in the context of delivery, payment, or within the scope of legal authorizations and obligations regarding legal advisors and authorities. Data is only processed in third countries if necessary for the fulfillment of the contract (e.g., at the customer’s request for delivery or payment).
Users may optionally create a user account where they can view their specific orders. As part of the registration process, users are provided with the required mandatory information. User accounts are not public and cannot be indexed by search engines. If users have deleted their user account, their data associated with the user account will be deleted, provided that retention is not necessary for business or tax purposes in accordance with Article 6(1)(c) of the GDPR. Customer account data is retained until deletion, with subsequent archiving if required by law. It is the users’ responsibility to back up their data before the contract ends in the event of cancellation.
We store the IP address and the time of the respective user action as part of the log and upon new logins and use of our online services. This data is stored based on our legitimate interests and those of the user in protection against misuse and other unauthorized use. This data is not transferred to third parties unless it is necessary to address our claims or there is a legal obligation to do so in accordance with Article 6(1)(c) of the GDPR.
Deletion occurs after the expiration of legal warranty and comparable obligations; the need to store the data is reviewed every three years; in the case of legal retention obligations, deletion occurs after their expiration (end of the commercial law retention obligation (6 years) and tax law retention obligation (10 years)).
Third-party payment service providers
We use third-party payment service providers through whose platforms both users and we can process payment transactions (for example, each with a link to their privacy policy): PayPal (https://www.paypal.com/de/webapps/mpp/ua/privacy-full), Klarna (https://www.klarna.com/de/datenschutz/), Skrill (https://www.skrill.com/de/fusszeile/datenschutzrichtlinie/), Giropay (https://www.giropay.de/rechtliches/datenschutz-agb/), Visa (https://www.visa.de/datenschutz), Mastercard (https://www.mastercard.de/de-de/datenschutz.html), American Express (https://www.americanexpress.com/de/content/privacy-policy-statement.html)
As part of the fulfillment of contracts, we use payment service providers on the basis of Art. 6(1)(b) GDPR. In addition, we use external payment service providers based on our legitimate interests in accordance with Art. 6(1)(f) GDPR in order to offer our users efficient and secure payment options.
The data processed by payment service providers includes personal data, such as name and address, banking data, such as account numbers or credit card numbers, passwords, TANs, and checksums, as well as contract details, totals, and information related to the recipient. This information is necessary to carry out the transactions. However, the data entered is processed and stored solely by the payment service providers. This means that we do not receive any account or credit card information, but only confirmation or rejection of the payment. Under certain circumstances, payment service providers may transmit the data to credit bureaus. The purpose of this transmission is to verify identity and creditworthiness. Please refer to the terms and conditions and privacy policies of the payment service providers.
Payment transactions are subject to the terms and conditions and privacy policies of the respective payment service providers, which can be accessed on their respective websites or transaction apps. Please refer to them for further information and to exercise your rights to cancellation, information, and other data subject rights.
Administration, financial accounting, office organization, contact management
We process data in connection with administrative tasks and the organization of our business, financial accounting, and compliance with legal obligations, such as record-keeping. In doing so, we process the same data that we process as part of the provision of our contractual services. The legal basis for processing is Article 6(1)(c) of the GDPR and Article 6(1)(f) of the GDPR. Customers, interested parties, business partners, and website visitors are affected by this processing. The purpose and our interest in the processing lie in administration, financial accounting, office organization, and data archiving—that is, tasks that serve to maintain our business activities, perform our duties, and provide our services. The deletion of data in connection with contractual services and contractual communication corresponds to the information specified in these processing activities.
We disclose or transmit data to tax authorities, consultants such as tax advisors or auditors, as well as to other fee-based service providers and payment service providers.
We also store information about suppliers, event organizers, and other business partners based on our business interests, for example, to contact them at a later date. We generally store this data, primarily company-related information, on a permanent basis.
Registration function
Users can create a user account. As part of the registration process, users are informed of the required information, which is processed in accordance with Article 6(1)(b) of the GDPR for the purpose of providing the user account. The data processed includes, in particular, login information (name, password, and an email address). The data entered during registration is used for the operation of the user account and its intended purpose.
Users may be notified by email regarding information relevant to their user account, such as technical changes. If users have canceled their user account, their user account data will be deleted, subject to any legal retention obligations. It is the users’ responsibility to back up their data prior to the termination of the contract in the event of cancellation. We are authorized to irreversibly delete all user data stored during the term of the contract.
As part of the use of our registration and login functions, as well as the use of the user account, we store the IP address and the time of the respective user action. This data is stored based on our legitimate interests and those of the user in protection against misuse and other unauthorized use. This data is not transferred to third parties unless it is necessary to address our claims or there is a legal obligation to do so in accordance with Art. 6(1)(c) of the GDPR. IP addresses are anonymized or deleted no later than 7 days after collection.
Comments and contributions
If users leave comments or other contributions, their IP addresses may be stored for 7 days based on our legitimate interests within the meaning of Article 6(1)(f) of the GDPR. This is done for our protection in the event that someone posts illegal content in comments or posts (insults, prohibited political propaganda, etc.). In this case, we ourselves may be held liable for the comment or post, and therefore it is in our interest to know the author’s identity.
Furthermore, we reserve the right, based on our legitimate interests pursuant to Art. 6, para. 1(f) of the GDPR, to process user data for the purpose of detecting spam.
On the same legal basis, we reserve the right to store users’ IP addresses for the duration of surveys and to use cookies to prevent multiple voting.
Data provided in the context of comments and contributions will be stored by us permanently until the user objects.
Please contact us
When contacting us (e.g., via contact form, email, telephone, or social media), the user’s information will be used to process the inquiry and handle it in accordance with Article 6(1)(b) (in the context of contractual or pre-contractual relationships) and Article 6(1)(f) (other inquiries) of the GDPR. (other inquiries) GDPR. User data may be stored in a customer relationship management system (“CRM system”) or a comparable inquiry management system.
We delete inquiries when they are no longer necessary. We review the necessity every two years; legal retention obligations also apply.
Newsletter
The following information explains the content of our newsletter, as well as the registration, delivery, and statistical analysis procedures, and your right to opt out. By subscribing to our newsletter, you agree to receive it and to the procedures described.
Newsletter content: We only send newsletters, emails, and other electronic notifications containing promotional information (hereinafter “newsletter”) with the recipient’s consent or with legal authorization. If the newsletter’s content is specifically described upon registration, this is decisive for the user’s consent. Otherwise, our newsletters contain information about our services and about us.
Double opt-in and registration: Registration for our newsletter takes place via the so-called double opt-in procedure. This means that after registering, you will receive an email asking you to confirm your registration. This confirmation is necessary to ensure that no one can register using other people’s email addresses. Newsletter subscriptions are logged to demonstrate the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation, as well as the IP address. Changes to your data stored by the email service provider are also logged.
Registration data: To subscribe to the newsletter, simply enter your email address. Optionally, we ask you to enter a name so that we can address you personally in the newsletter.
The newsletter and the associated performance measurement are sent on the basis of the recipient’s consent in accordance with Art. 6(1)(a), Art. 7 GDPR in conjunction with Section 7(2)(3) UWG or, if consent is not required, on the basis of our legitimate interests in direct marketing in accordance with Art. 6(1)(f) GDPR. 2 no. 3 UWG or, if consent is not required, on the basis of our legitimate interests in direct marketing in accordance with Art. 6 para. 1 lit. f GDPR in conjunction with Section 7 para. 2 no. 3 UWG. GDPR in conjunction with § Art. 7 para. 3 UWG.
The recording of the registration process is based on our legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR. We are interested in using a user-friendly and secure newsletter system that serves both our business interests and the expectations of users and that also allows us to provide proof of consent.
Cancellation/Withdrawal - You may cancel your subscription to our newsletter at any time, i.e., withdraw your consent. You will find a link to unsubscribe at the bottom of each newsletter. We may store unsubscribed email addresses for up to three years based on our legitimate interests before deleting them in order to demonstrate that consent was previously given. The processing of this data is limited to the purposes of a possible defense against claims. You may submit an individual request for deletion at any time, provided that the prior existence of consent is confirmed at the same time.
Newsletter - Mailchimp
The newsletter is sent via the email service provider "MailChimp," a newsletter distribution platform operated by the U.S. company Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the email service provider’s privacy policy here: https://mailchimp.com/legal/privacy/. Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Framework and therefore guarantees compliance with European data protection standards(https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active). The email service provider is used on the basis of our legitimate interests pursuant to Art. 6(1)(f) GDPR and a data processing agreement pursuant to Art. 28(3)(1) GDPR.
The email service provider may use recipient data in pseudonymized form—that is, without linking it to a specific user—to optimize or improve its own services, for example, to technically optimize the delivery and presentation of the newsletter or for statistical purposes. However, the email service provider does not use the data of our newsletter recipients to contact them directly or to pass it on to third parties.
Newsletter - Measuring Success
The newsletters contain a so-called "web beacon," which is a one-pixel-sized file that is retrieved from our server when the newsletter is opened, or, if we use a mailing service provider, from their server. As part of this retrieval, technical information is initially collected, such as information about your browser and operating system, as well as your IP address and the time of retrieval.
This information is used for the technical improvement of services based on technical data or target groups and their reading behavior based on their retrieval locations (which can be determined using the IP address) or access times. Statistical analyses also include determining whether newsletters are opened, when they are opened, and which links are clicked. For technical reasons, this information may be assigned to individual newsletter recipients. However, neither we nor, if used, the mailing service provider, seek to track individual users. The analyses are much more useful to us for identifying our users’ reading habits and tailoring our content to them, or for sending different content based on our users’ interests.
Unfortunately, it is not possible to opt out of performance tracking separately; in this case, you must cancel your entire newsletter subscription.
Google Analytics
Based on our legitimate interests (i.e., the interest in the analysis, optimization, and economic operation of our online offering within the meaning of Art. 6(1)(f) of the GDPR), we use Google Analytics, a web analytics service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie regarding the user’s use of the online service is generally transmitted to a Google server in the U.S. and stored there.
Google is certified under the Privacy Shield Framework and thus provides a guarantee of compliance with European data protection legislation(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Google will use this information on our behalf to analyze how users use our online offering, to compile reports on activities within this online offering, and to provide us with other services related to the use of this online offering and the use of the Internet. Pseudonymized user profiles may be created from the processed data.
We only use Google Analytics with IP anonymization enabled. This means that users’ IP addresses are truncated by Google within the member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the U.S. and truncated there.
The IP address transmitted by the user’s browser will not be merged with other Google data. Users can prevent the storage of cookies by configuring their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and related to their use of the online service, as well as from processing this data, by downloading and installing the browser add-on available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
You can find more information about Google’s use of data, as well as settings and opt-out options, in Google’s Privacy Policy(https://policies.google.com/technologies/ads) and in the settings for Google’s ad display (https://adssettings.google.com/authenticated).
Users' personal data is deleted or anonymized after 14 months.
Google AdWords and Conversion Tracking
Based on our legitimate interests (i.e., the interest in the analysis, optimization, and economic operation of our online offering within the meaning of Art. 6(1)(f) of the GDPR), we use the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). GDPR) the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google").
Google is certified under the Privacy Shield Agreement and therefore guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
We use Google’s “AdWords” online marketing service to place ads on the Google advertising network (e.g., in search results, on videos, on websites, etc.) so that they are shown to users who are likely to be interested in the ads. This allows us to display ads for and within our online offering in a more targeted manner in order to present users only with ads that potentially match their interests. If, for example, a user is shown ads for products they were interested in on other online platforms, this is called "remarketing." For this purpose, when you access our website and other websites where the Google advertising network is active, Google directly executes a code, and so-called (re)marketing tags (graphics or invisible codes, also known as “web beacons”) are integrated into the website. With their help, an individual cookie—that is, a small file—is stored on the user’s device (comparable technologies may also be used instead of cookies). This file records which websites the user has visited, what content interests them, and which offers they have clicked on, as well as technical information about the browser and operating system, referring websites, the time of the visit, and other information regarding the use of the online service.
We also receive an individual “conversion cookie.” The information collected with the help of the cookie is used by Google to generate conversion statistics for us. However, we only receive the anonymous total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. We do not, however, receive any information that could personally identify users.
User data is processed pseudonymously within the Google advertising network. This means that Google does not store or process the user’s name or email address, for example, but instead processes the relevant data in connection with cookies within pseudonymized user profiles. This means that, from Google’s perspective, ads are not managed or displayed for a specifically identified individual, but rather for the cookie owner, regardless of who that owner is. This does not apply if a user has expressly authorized Google to process the data without this pseudonymization. The information collected about users is transmitted to Google and stored on Google’s servers in the U.S.
You can find more information about Google’s use of data, as well as settings and opt-out options, in Google’s Privacy Policy(https://policies.google.com/technologies/ads) and in Google’s ad settings (https://adssettings.google.com/authenticated).
Facebook Pixel, Custom Audiences, and Facebook Conversion
Our website uses the so-called "Facebook Pixel" from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you reside in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), due to our legitimate interests in the analysis, optimization, and economic operation of our online offering and for these purposes.
Facebook is certified under the Privacy Shield Framework and therefore provides a guarantee of compliance with European data protection legislation(https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
With the help of the Facebook pixel, Facebook can identify visitors to our website as a target group for displaying ads (so-called "Facebook ads"). Consequently, we use the Facebook Pixel to display the Facebook ads we publish only to those Facebook users who have also shown interest in our online offering or who have certain characteristics (e.g., interests in specific topics or products based on the websites they have visited) that we transmit to Facebook (so-called “Custom Audiences”). With the help of the Facebook Pixel, we also want to ensure that our Facebook ads match users’ potential interests and are not intrusive. With the help of the Facebook Pixel, we can also track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called “conversion”).
Facebook processes data in accordance with Facebook’s Data Use Policy. Consequently, you can find general information about the display of Facebook ads in Facebook’s Data Use Policy: https://www.facebook.com/policy. You can find specific information and details about the Facebook Pixel and how it works in the Facebook Help Center: https://www.facebook.com/business/help/651294705016616.
You can opt out of data collection by the Facebook Pixel and the use of your data to display Facebook ads. To control what types of ads are shown to you on Facebook, you can visit the page provided by Facebook and follow the instructions there regarding usage-based advertising settings: https://www.facebook.com/settings?tab=ads. These settings are platform-independent, meaning they apply to all devices, such as desktop computers or mobile devices.
You can also opt out of the use of cookies for advertising and audience measurement purposes via the Network Advertising Initiative opt-out page(http://optout.networkadvertising.org/) as well as the U.S. website(http://www.aboutads.info/choices) or the European website(http://www.youronlinechoices.com/uk/your-ad-choices/).
Online presence on social media
Mantenemos presencias en línea en redes y plataformas sociales para comunicarnos con los clientes, partes interesadas y usuarios activos en ellas e informarles sobre nuestros servicios.
Queremos señalar que los datos de los usuarios pueden ser tratados fuera de la Unión Europea. Esto puede acarrear riesgos para los usuarios porque, por ejemplo, podría dificultar el ejercicio de los derechos de los usuarios. Por lo que respecta a los proveedores estadounidenses certificados en el marco del Escudo de Privacidad, queremos señalar que, de este modo, se comprometen a cumplir las normas de protección de datos de la UE.
Además, los datos de los usuarios se procesan generalmente con fines de investigación de mercado y publicidad. Por ejemplo, pueden crearse perfiles de usuario a partir del comportamiento de los usuarios y de los intereses resultantes. A su vez, los perfiles de usuario pueden utilizarse, por ejemplo, para colocar anuncios dentro y fuera de las plataformas que presumiblemente correspondan a los intereses de los usuarios. Para estos fines, generalmente se almacenan cookies en el ordenador del usuario, en las que se almacenan el comportamiento de uso y los intereses del usuario. Además, los datos también pueden almacenarse en los perfiles de usuario independientemente de los dispositivos utilizados por los usuarios (especialmente si los usuarios son miembros de las respectivas plataformas y han iniciado sesión en ellas).
El procesamiento de los datos personales de los usuarios se basa en nuestros intereses legítimos en la información efectiva del usuario y la comunicación con los usuarios de acuerdo con el Art. 6 párrafo 1 lit. f. GDPR. GDPR. Si los respectivos proveedores piden a los usuarios que den su consentimiento para el procesamiento de datos (es decir, que den su consentimiento, por ejemplo, marcando una casilla de verificación o confirmando un botón), la base legal para el procesamiento es el Art. 6 para. 1 lit. a., Art. 7 GDPR.
Para una descripción detallada del procesamiento respectivo y las posibilidades de objeción (exclusión voluntaria), nos remitimos a la siguiente información vinculada de los proveedores.
En el caso de las solicitudes de información y la afirmación de los derechos del usuario, también nos gustaría señalar que estos pueden hacerse valer de manera más eficaz con los proveedores. Sólo los proveedores tienen acceso a los datos del usuario y pueden tomar las medidas oportunas y facilitar información directamente. Si aún así necesitas ayuda, puedes ponerte en contacto con nosotros.
- Facebook (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublín 2, Irlanda) - Política de privacidad: https://www.facebook.com/about/privacy/, Opt-Out: https://www.facebook.com/settings?tab=adsund http://www.youronlinechoices.com, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active.
- Google/YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) - Política de Privacidad: https: //policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.
- Instagram (Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, EE.UU.) - Política de privacidad/exclusión voluntaria: http://instagram.com/about/legal/privacy/.
- Twitter (Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, EE.UU.) - Política de privacidad: https://twitter.com/de/privacy, Opt-Out: https://twitter.com/personalization, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active.
- Pinterest (Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, EE.UU.) - Política de privacidad/exclusión voluntaria: https://about.pinterest.com/de/privacy-policy.
- LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublín 2, Irlanda) - Política de privacidad https://www.linkedin.com/legal/privacy-policy, Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out, Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active.
- Xing (XING AG, Dammtorstraße 29-32, 20354 Hamburgo, Alemania) - Política de privacidad/exclusión voluntaria: https://privacy.xing.com/de/datenschutzerklaerung.
- Wakalet (Wakelet Limited, 76 Quay Street, Manchester, M3 4PR, Reino Unido) - Política de privacidad/exclusión voluntaria: https://wakelet.com/privacy.html.
Fuentes Typekit by Adobe
Based on our legitimate interests (i.e., the interest in the analysis, optimization, and economic operation of our online offering within the meaning of Article 6(1)(f) of the GDPR), we use external "Typekit" fonts provided by Adobe Systems Software Ireland Limited. GDPR), we use external "Typekit" fonts from the provider Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Adobe is certified under the Privacy Shield Framework and therefore provides a guarantee of compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000TNo9AAG&status=Active).
12. Liability
12.1 Liability for product defects or for damages caused by such defects shall be governed exclusively by Section 8. Section 4 shall apply exclusively to damages resulting from a delay in delivery.
12.2 Furthermore, lockenkopf.com excludes any other liability to the customer in connection with the products, the use, or the (un)availability of the website www. lockenkopf.com to the extent permitted by law. For example, claims for damages arising from impossibility of performance, breach of contract, and unlawful acts against lockenkopf.com as well as against its vicarious agents are excluded, except in cases of willful misconduct or gross negligence.
13. Divisibility/reduction that preserves validity
The total or partial invalidity of any provision of these General Terms and Conditions shall not affect the validity of the remaining provisions or their intended purpose. The relevant statutory provisions shall apply in place of the invalid provisions.
14 Governing Law/Jurisdiction
This contract is governed exclusively by Swiss law. The place of jurisdiction for all disputes with lockenkopf.com is Zurich, Switzerland—subject to any deviations from mandatory places of jurisdiction under federal law.
15 Amendments to the General Terms and Conditions
lockenkopf.com expressly reserves the right to amend these Terms and Conditions at any time to reflect changing circumstances and to apply them immediately to subsequent orders.
Tren, January 1, 2025
